Return & Refund Policy

Forest Creek Co.

Last updated: October 25, 2026

We want you and your pet to be happy with your purchase. If something isn't right, we're here to help make the return process as straightforward as possible.

1. Returns

We accept eligible return requests made within 30 days of delivery.

To request a return, please contact info@forestcreekco.com with your order number and the item you'd like to return.

Items should be returned in their original condition, with all included components and packaging where reasonably possible. Products showing damage from misuse or excessive wear may not qualify for a standard return.

Certain items may have additional supplier-specific return restrictions. Any applicable exceptions will be identified before purchase.

2. Return Shipping

Many products are fulfilled directly by our supplier partners.

For eligible returns, we coordinate the return process with the supplier and provide the appropriate return instructions.

Under our standard return arrangement:

• The supplier provides the return shipping label.

• No return-label fee or restocking fee applies.

• Returns are sent to the designated supplier return location, not to Forest Creek Co.

Please do not send merchandise back without receiving return instructions.

3. Refunds

Once an eligible return has been received and processed by the supplier, refunds are issued to the original payment method.

For returns processed through Shopify Collective, customer refunds are generally issued automatically after the supplier processes the corresponding refund.

Your financial institution may require additional time to post the refund.

If you have not received an expected refund, contact info@forestcreekco.com with your order number.

4. Damaged, Defective, or Incorrect Items

Please contact us as soon as reasonably possible if your order arrives damaged, defective, or incorrect.

Include your order number, a brief description of the issue, and photographs when available.

We'll coordinate with the supplier to determine an appropriate resolution, which may include a replacement, return, or refund.

5. Order Cancellations

If you need to cancel an order, contact info@forestcreekco.com as soon as possible.

Because orders may be transmitted to suppliers shortly after purchase, cancellation cannot be guaranteed once processing or fulfillment has begun.

Forest Creek Co. does not charge a cancellation fee.

If cancellation is no longer possible, an eligible order may still qualify for a return under this policy.

6. Shipping and Delivery Issues

Please review your shipping address carefully before completing checkout.

If you notice an error, contact us promptly. We'll attempt to coordinate a correction where possible, but address changes cannot be guaranteed after fulfillment begins.

If tracking indicates delivery but you cannot locate your package, contact us so we can review the available delivery information and help investigate.

Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.

7. Exchanges

Product exchanges depend on supplier availability and fulfillment capabilities.

For a different size, color, or product, returning an eligible item and placing a new order may be necessary.

We recommend reviewing product dimensions carefully before purchasing.

8. Customer Support

For returns, damaged items, delivery concerns, and other order-related questions, contact:

Forest Creek Co.
Email: info@forestcreekco.com

Please include your order number for faster assistance.

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.