Shipping Policy

Forest Creek Co.

Last updated: October 26, 2026

At Forest Creek Co., we work with carefully selected supplier partners to bring you quality products for your pets. Orders are fulfilled and shipped directly by our suppliers.

Shipping Rates

Complimentary standard shipping is available on selected premium dog beds delivered to eligible addresses within the United States.

For other products, shipping charges are calculated at checkout based on the items ordered, destination, and available shipping methods.

Any applicable shipping charges will be displayed before you complete your purchase.

Order Processing and Delivery

Orders are sent to our supplier partners for fulfillment.

Processing and delivery times vary depending on the product, supplier, destination, and shipping service.

Available delivery estimates may be displayed at checkout or provided through shipment notifications. These are estimates rather than guaranteed delivery dates.

Orders placed during weekends, holidays, or periods of high demand may require additional processing time.

Multiple Items and Separate Shipments

Some products are fulfilled by different suppliers.

If your order contains multiple items, they may arrive in separate packages and on different dates.

Separate shipments may have individual tracking numbers.

Tracking Your Order

Once your order ships and tracking information becomes available, Shopify will send a shipping confirmation to the email address provided at checkout.

You can use the tracking link to follow your shipment's progress.

If you have questions about a shipment, contact info@forestcreekco.com and include your order number.

Shipping Destinations

Shipping availability depends on the supplier and product.

We currently ship only to eligible addresses within the United States.

We do not currently accept orders for delivery outside the United States. Availability within the United States depends on the product, supplier, and delivery address.

Customers are responsible for any applicable import duties, customs charges, or taxes that are not included in the checkout total, except where applicable law requires otherwise.

Incorrect Shipping Addresses

Please review your shipping address carefully before placing an order.

If you notice an error, contact us as soon as possible at info@forestcreekco.com.

We'll attempt to coordinate an address correction with the supplier or carrier when possible. However, changes cannot be guaranteed once an order has entered fulfillment.

Delayed, Lost, or Damaged Shipments

If your order is significantly delayed, appears lost, or arrives damaged, please contact us with your order number.

For damaged items, photographs of the product and packaging can help us resolve the issue with the supplier.

We'll review the situation and coordinate with the appropriate supplier or shipping carrier to determine a resolution.

Order Changes and Cancellations

If you need to change or cancel an order, contact us promptly.

Orders may begin processing shortly after they're placed, so changes and cancellations cannot be guaranteed once fulfillment has started.

Forest Creek Co. does not charge a cancellation fee.

For more information about returns and refunds, please review our Return & Refund Policy.

Contact

For shipping-related questions:

Forest Creek Co.
Email: info@forestcreekco.com

Nothing in this policy limits your rights under applicable consumer protection laws.